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Questions

Listed below are our most frequently asked questions, If you don’t find an answer to a question, please feel free to email us.

Can I pay with a debit or credit card?
Yes, we use Paypal which is a highly secure payment platform that allows you to pay online with a credit or debit card. Please see their website for further details:

It is not a requirement to have a PayPal account but if you did want one, it is free, quick and easy to set up, please see their website for further details:

How quickly will products be dispatched after purchase?
For us to be able to offer delivery free of charge, our couriers consolidate deliveries within a specific area. As a result, deliveries may take up to 14 days from purchase to be delivered. If you require a more urgent delivery please contact us before making a purchase so we can discuss the use of your own courier to collect the product.

How are products packaged for delivery?
This will depend on the product being delivered but will typically be bubble wrapped and/or boxed. We recycle packaging materials where possible.

Do you deliver outside of mainland UK?
No, unfortunately we are only able to deliver within the UK.

Can I personally collect goods rather than having them delivered?
We do not operate from commercial premises and therefore cannot offer collection of goods in person.

How do I get a refund if I am not happy with my product?
Please see the delivery and returns section

How do I contact you?
Please contact us via our enquiry form or call us on 01252 416446.

Can I physically view the product before I purchase it?
We do not have a showroom that you can visit, but we try to ensure that the photographs as far as possible provide a faithful representation of the product.

Do you use child friendly paints?
The Farrow & Ball, Autentico and Annie Sloan paints have low/minimal VOC’s (Volatile Organic Compound). Please refer to their official websites for more information.

How do I care for my products after purchase?
If a product has been waxed we suggest that to prolong the paint you re-wax within 6-12 months for heavy duty use, and after 12 months for products used only occasionally. If a product has been sealed then no further treatment should be required. Please do remember though that these products are second hand and have been hand painted so please do expect some signs of wear and tear.

You are not selling a product that I am looking for, can you purchase/refurbish one for me?
Please contact us via our enquiry form or call us on 01252 416446.

What do you do with my personal data?
Please refer to the Terms and Conditions section

If I want you to refurbish a piece of furniture that I have, does the item have to be made of wood?
If you want us to use Autentico chalk paint then no this can be painted over metal, plastic etc.

How much will it cost for you to refurbish a piece of my furniture?
This will depend on the size of piece of furniture, the finish that you are looking for and your location for collection and/or delivery. To discuss further please contact us via our enquiry form or call us on 01252 416446.